InterAksyon.com
The online news portal of TV5
MANILA - The world's top two outsourcing destinations have formed a joint council to promote the industry amid the backlash against the shipment of US jobs abroad.
In a statement over the weekend, the Business Processing Association of the Philippines (BPAP) said the group and its Indian counterpart, the National Association of Software and Services Companies (NASSCOM) signed last week another memorandum of understanding (MOU) to "reaffirm both organizations' commitment to work together on common concerns in the IT-BPO industry."
Vice President Jejomar Binay witnessed the MOU signing between BPAP and NASSCOM officials in New Delhi, India.
It can be recalled that BPAP and NASSCOM in August 2009 signed an MOU simultaneously in Makati City as well as Mumbai, India through Telepresence "to render mutual assistance and promote development and growth of the global IT-BPO industry."
"The new MOU extends the coverage of the original MOU by creating a joint NASSCOM-BPAP IT-BPO apex council. The council will be composed of four members each from the two associations," BPAP said.
According to BPAP, the joint council will:
- Deliberate and facilitate actions to address common challenges, including outsourcing on a global level, sharing best practices, and representing each country's interest in bilateral engagements between India and the Philippines;
- Work for the development and sharing of world-class management practices, a code of conduct, and quality standards to ensure growth and global competitiveness of their respective members; and
- Create a "Joint Positive Impact Campaign" to highlight business process outsourcing as an aspirational career, among other endeavors.
BPAP said delegates from both the Philippine and Indian BPO sectors during the meeting "acknowledged that demand for outsourcing services is present in both domestic and international markets."
NASSCOM president Som Mittal said 60 percent of the Indian IT-BPO industry serves the US, while a fifth services crisis-hit Europe.
"Our key aim is to deliver specialized work. We would like to tap and reach out to other markets," Mittal said.
Majority of BPO companies in the Philippines also serve US clients.
"Although India is our closest competitor in the IT-BPO industry, we acknowledge that we have a lot to learn from their experience. India is a strategic partner in ensuring that best practices in outsourcing are implemented in both countries," said Genny Marcial, BPAP executive director for external affairs.
"We need to create a joint working group between governments and companies. Let's look at the Philippines not as a competitor but as a development platform for this industry," said Indian Ambassador to the Philippines Amit Dasgupta.
BPAP said among the issues, concerns and developments discussed with NASSCOM were talent development, assistance on middle management training, the Philippines' strong currency, strengthening work permits for Indian companies, focus on the "next wave cities," the potential of the healthcare outsourcing sector, and the lack of direct flights from India to the Philippines and vice versa.
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